FAQs

1- What are the payment options?

These are our payment options:

- Bank Deposit

- Credit/Debit Card

- PartPay (What's PartPay?)

2- How long does shipping take?

- New Zealand: Standard & Rural 2-3 working days | Overnight 1 working day

- Australia: Standard Tracked & Untracked 3-10 working days

 

3- Do I get a tracking number?

 - New Zealand: Tracking number with all shipping options.

 - Australia: Choose Tracked for a tracking number

4- How long do I have to wait for my Pre-ordered item to arrive?

Pre-ordered items can take anywhere between 2 to 3 weeks to arrive. Once we receive the product we'll ship it and send you an email confirmation.

5- If my order has in stock products and pre-ordered products, do you ship them all together?

If your order has In-stock and Pre-ordered items, we will ship your order when all your items have arrived. If you would like your In-Stock products to arrive before the Pre-Ordered ones, please place a separate order.