FAQs Payment & Shipping


1. What are the payment options?

These are our payment options:
    • Credit/Debit Card
    • ZIP Pay (Buy now, Pay in four)

2. How long does shipping take?

Please notice due to COVID-19 the shipping times have changed to 4-5 working days and we are not shipping to Australia at the moment.

  • New Zealand: Standard & Rural 2-3 working days
  • Australia: Standard Tracked & Untracked 3-10 working days

3. Do I get a tracking number?

  • New Zealand: Tracking number with all shipping options
  • Australia: Choose "Tracked" option for a tracking number

4. If my order has in stock products and pre-ordered products, do you ship them all together?

If your order has In-stock and Pre-ordered items, we will ship your order when all your items have arrived. If you would like your In-Stock products to arrive before the Pre-Ordered ones, please place a separate order.
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