FAQs Payment & Shipping
1. What are the payment options?
These are our payment options:
- Credit/Debit Card
- ZIP Pay (Buy now, Pay in four)
2. How long does shipping take?
Please notice due to COVID-19 the shipping times have changed to 4-5 working days and we are not shipping to Australia at the moment.
- New Zealand: Standard & Rural 2-3 working days
- Australia: Standard Tracked & Untracked 3-10 working days
3. Do I get a tracking number?
- New Zealand: Tracking number with all shipping options
- Australia: Choose "Tracked" option for a tracking number
4. If my order has in stock products and pre-ordered products, do you ship them all together?
If your order has In-stock and Pre-ordered items, we will ship your order when all your items have arrived. If you would like your In-Stock products to arrive before the Pre-Ordered ones, please place a separate order.