FAQs Payment & Shipping

  • How long does shipping take?

Please notice due to COVID-19 the shipping times have changed to 4-5 working days.

New Zealand: Standard & Rural 2-3 working days

Australia: Standard Tracked & Untracked 3-10 working days

 

  • Do I get a tracking number?

New Zealand: Tracking number with all shipping option

Australia: Choose "Tracked" option for a tracking number

 

  • If my order has in stock products and pre-ordered products, do you ship them all together?
If your order has In-stock and Pre-ordered items, we will ship your order when all your items have arrived. If you would like your In-Stock products to arrive before the Pre-Ordered ones, please place a separate order.
  • I'm not getting any information when I click on my tracking number link
Your tracking number is assigned and emailed to you when I pack your order but it won't load any information until the courier driver picks it up. If no information is coming up for your tracking number, then your order is probably waiting by my door step to be picked up 😊 give it 24 hours and check again.